Your Data

Privacy Policy

Gui Acupuncture & Eastern Medicine | Last updated: May 2026

Introduction

Gui Acupuncture & Eastern Medicine (“Gui,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or receive care at our clinics in Toronto.

By using our website or booking an appointment with us, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

• Personal Information

• Name, email address, and phone number

• Demographic information (age, date of birth)

• Emergency contact details

• Health and Medical Information

• Health history, current symptoms, and treatment goals

• Information shared during intake forms or consultations

• Referral information from your family doctor or other health professionals

• Website and Communication Information

• Messages submitted through our website contact form

• Email correspondence and appointment-related communications

• Basic usage data (such as pages visited), collected through standard website analytics

• How We Use Your Information

• We collect and use your information to:

• Provide safe, effective, and personalized acupuncture care

• Communicate with your family doctor or referring health professionals as necessary for your treatment and with your authorization

• Process appointment bookings and follow up on your care

• Respond to inquiries submitted through our website or by phone

• Send appointment reminders or practice updates (with your consent)

• Comply with legal and regulatory obligations as required under Ontario and Canadian law

• We do not use your information for advertising purposes or sell your data to third parties.

Consent and Authorization

By completing our intake or booking forms, you authorize Gui Acupuncture & Eastern Medicine and its associated health professionals to:

• Collect your personal and medical information as documented in your intake forms

• Communicate with your family doctor and/or referring doctor as deemed necessary for your beneficial treatment

• Your personal and medical information is strictly confidential. It will only be disclosed to third parties — including other health professionals not directly involved in your care — with your explicit permission, except where required by law.

• You may withdraw your consent at any time by contacting us directly. Please note that withdrawing consent may affect our ability to provide continued care.

How We Store and Protect Your Information

Your information is stored securely through our clinic management software, Jane App, which is a Canadian-based platform designed for healthcare providers and compliant with applicable Canadian privacy legislation. We take reasonable steps to protect your personal and health information from unauthorized access, disclosure, or misuse.

Health records are retained in accordance with Ontario’s regulated health profession standards and applicable law.

Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

• With your consent — to communicate with your referring or family physician or other members of your care team

• With our service providers — such as our booking platform, only as necessary to deliver our services and under confidentiality obligations

• As required by law — where disclosure is required by a court order, legal obligation, or regulatory authority

Your Rights

You have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate or incomplete information

• Withdraw consent for certain uses of your information

• Ask questions about how your information is being handled

• To exercise any of these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party platforms (such as our booking system, Jane App, or our Instagram page). This Privacy Policy applies only to our website and clinic operations. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out:

Gui Acupuncture & Eastern Medicine

Toronto, Ontario

hello@guiacupuncture.com

guiacupuncture.com

+1 416 527-5151

Gui Acupuncture & Eastern Medicine operates in accordance with Ontario’s Personal Health Information Protection Act (PHIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).